GENERAL TERMS AND CONDITIONS OF EXCURSIONS

1. Parties to the Contract

These General Conditions govern the relationship between Split Trogir Excursions, operating under the name of Fulmar d.o.o. Travel and Trade Company,
registered at Obala dr. Nikole Lozovine 12, 21218 Seget Donji, Croatia,
ID: HR-AB-21-060326472,
(hereinafter referred to as “the Agency”)

and the Traveler, or a Tour Operator acting on behalf of a third party as the Traveler, in connection with the organization of excursions and travel arrangements.

The responsible tour organizer is specified on the Certificate of Trip Purchase (invoice, booking confirmation, or account). If another organizer or direct service provider is identified, Split Trogir Excursions / Fulmar d.o.o. acts as an authorized intermediary.

2. Booking and Payment

A travel agreement is concluded when the Traveler:

• pays the full excursion price (or deposit as defined below), and

• provides the Agency with all required information (in person, by email, fax, telephone, mail, or online).

Unless otherwise stated in the program, the Traveler must pay the total excursion price no later than 24 hours before departure.

3. Excursion Content

The excursion price includes only the services listed in the published program.
Additional or special services (e.g. transfers, meals, tickets, tips, etc.) are not included unless explicitly stated and must be paid separately.

The Agency is not responsible for any services arranged directly by the Traveler with third parties, even if assistance was provided by the Agency’s representative.

4. Categorization and Description of Services

Descriptions of accommodations, restaurants, and other services correspond to the official classification of the competent local tourism authorities.
Standards may vary by country and cannot always be compared.
The Agency is not responsible for any oral or written information not consistent with the official program.

5. Promotional Materials and Notices

The Agency is not liable for typographical errors or updates made after publication.
At the point of sale, the Agency’s staff must make available to the Traveler:

• the official program and these General Terms,

• information on border, visa, and health formalities, and

• estimated completion times for such formalities.

6. Itinerary

The itinerary is binding for both the Traveler and the Agency.
Travelers must follow instructions from the Agency’s representatives, guides, or escorts.
Failure to appear at the designated departure or continuation point is considered cancellation by the Traveler, and the Agency bears no liability.

The Agency is not responsible for disruptions caused by weather, traffic delays, or other circumstances beyond its control.

7. Excursion Prices

All prices are specified in the excursion program and are valid from the date of issue.
The Agency reserves the right to adjust prices up to 7 days before departure in the event of:

• changes in tax or exchange rates,

• increases in fuel or transport costs, or

• increases in official service fees (e.g. ports, airports).

If the price increase exceeds 10%, the Traveler may cancel the trip and receive a full refund, without further compensation.

If the minimum number of travelers required for the excursion is not met, the Agency may cancel the excursion or offer a revised price.

8. Deposit, Final Payment, and Cancellations

Deposit:
A 30% non-refundable deposit is required upon booking confirmation to secure the reservation.

Final Payment:
The remaining balance is due 21 days before departure, unless otherwise stated.

Cancellation Policy:
Cancellations must be made in writing to the Agency.
Charges apply as follows:

9. Changes or Cancellation by the Agency

The Agency may change or cancel the excursion in the event of force majeure (war, strikes, natural disasters, government actions, transport delays, etc.).

In such cases, Travelers are entitled to a full refund of payments made, but not to additional compensation.
The Agency may offer an alternative date or excursion, which the Traveler must accept or decline without delay.

If the alternative is accepted, the Traveler is not entitled to further claims except for a price adjustment if the new arrangement is cheaper.

10. Traveler’s Responsibilities

The Traveler must:

• hold valid travel and identity documents,

• comply with border, customs, health, and other regulations,

• follow the itinerary and behave respectfully toward guides, drivers, and other travelers.

The Agency is not liable for denied entry, visa refusal, or any additional costs incurred from missing documentation or non-compliance.

The Traveler must notify the Agency of any health condition or requirement (e.g. allergies, special diets) that may affect travel.

11. Replacement of Traveler

If unable to travel, the Traveler may nominate a replacement passenger in writing.
The Agency will accept a substitute if all travel conditions are met and changes are operationally possible.
Any related costs are borne by the Traveler or the replacement passenger.

12. Luggage

The Agency is not responsible for luggage transport or loss.
Claims for lost or damaged luggage must be filed directly with the carrier or accommodation provider.

Special luggage (bicycles, sports or musical equipment, etc.) must be declared in advance and may incur extra fees.
The Agency may refuse carriage of special baggage due to space limitations.

Pets are not allowed unless expressly agreed in advance.

13. Complaints Procedure

If the Traveler believes that a service was not properly provided, they must immediately notify the Agency’s representative or service provider at the place of service.

If the issue cannot be resolved, the Traveler must request written confirmation and submit a formal written complaint within 8 days of the excursion’s end to the Agency’s sales office.

The complaint must be substantiated and documented.
The Agency will respond within 15 days of receipt (extendable by another 15 days if verification is required).

Until a decision is issued, the Traveler shall refrain from involving third parties or media.
Compensation, if applicable, is limited to the price of the disputed service.

14. Excursions Organized by Other Operators

For excursions where the Agency acts only as an intermediary, the general conditions of the responsible organizer apply.
The Agency is not liable for the performance of such excursions.

15. Data Protection

By purchasing a trip, the Traveler voluntarily provides personal data to the Agency for the purpose of organizing the excursion and protecting the Traveler’s interests.
Personal data may be shared with third parties (in Croatia or abroad) only as required to perform the contract.
Data may also be used for mutual communication and promotional purposes.
The Agency will manage all data in accordance with its data protection policy and applicable law.

16. Insurance

Before concluding the contract, the Traveler confirms having been informed about available travel insurance options, including:

• trip cancellation insurance,

• accident and health insurance,

• baggage loss or damage insurance, and

• insurance covering return transport in case of accident or illness.

The Traveler may obtain such insurance directly with an insurer or through the Agency.

17. Governing Law and Jurisdiction

Any disputes shall first be resolved amicably.
If settlement is not possible, the competent court shall be the Court in Trogir, Croatia, and Croatian law shall apply.

In Trogir – Seget Donji, May 1, 2015
Split Trogir Excursions
operating under Fulmar d.o.o. Travel and Trade Company
Obala dr. Nikole Lozovine 12, Seget Donji, Croatia
ID: HR-AB-21-060326472